Friendly Customer Service Representative for Shopify Store | Email

Hey!

We are a growing e-commerce dropshipping company, and we are looking for someone who can dedicate 1-2 hours per day initially to answering support tickets, handling disputes, and performing related customer service tasks. This role is on an hourly basis (as needed) and may transition into a full-time position.

You should have experience or be able to quickly adapt to customer service software (Re:amaze).

We are seeking a long-term relationship with passionate individuals who are driven to make customers happy. We are a customer-focused company that genuinely cares about its customers and strives to please them!

The main daily tasks when you join us include:

1) Responding to tickets using the Re:Amaze customer service tool.
2) Handling customer disputes and resolving them efficiently.
3) Editing orders (different colors, variants, address, email).
4) Canceling and refunding orders in Shopify.
5) Reporting: Daily and weekly verbal reports on customer service statistics, processing, and product satisfaction.

Required skills:

- Fluent in English - both spoken and written.
- Fast handling time of emails (50+ / hour)
- Understanding of how best to treat customers and make them happy.
- Experience with customer support tools such as Re:amaze, Zendesk, Fresh Desk, Helpscout.
- Experience with Shopify and dropshipping businesses
- Shopify order management. Editing, canceling, refunding.
- Interested in a long-term job

TIME:
This role will initially require a minimum of 1-2 hours per day, preferably 7 days a week (negotiable) from Monday to Sunday. Thus, we need someone available on weekends. There is also the possibility of transitioning to full-time hours if you perform well and keep our customers satisfied.

If you cannot work both Saturday and Sunday... please do not apply.

--------------------------------------------------

What we need from you (output)
--------------------------
1. Individual emails answered in 12 hours or less.
2. Customer satisfaction +90%
3. Time per email +/- 2 minutes maximum
4. Daily/Weekly report of key metrics
5. Frequent and effective communication with the team.

------------------------------
How to best apply?
------------------------------
To be considered for an interview, it is helpful to include the following in your proposal:

1) Why we should hire you and a brief summary of your experience. What similar projects have you worked on?
2) When can you start?
3) What is your average time for handling emails (time per email response)?
4) Can you work on Saturdays and Sundays?
5) Explain your experience with Shopify, Re:Amaze, and dropshipping businesses, especially in handling disputes.

IMPORTANT: Make sure to mention the above in your application.
When applying, please put "CustomerVA123" in the title, so we can see that you have read the entire application and that you pay attention to detail.

Looking forward to hearing from you!