E-Commerce Shopify Assistant

Job Summary:
We are seeking a detail-oriented and proactive E-Commerce Shopify Assistant to join our team. This role will be responsible for managing our Shopify platform to ensure smooth order processing, accurate inventory tracking, and streamlined fulfillment operations. The ideal candidate will ensure that all products are correctly tagged, priced, and managed within Shopify, as well as coordinate with warehousing and production teams to ensure accurate and timely order fulfillment.

Key Responsibilities:

• Order Processing & Fulfillment:
• Process customer orders daily via Shopify and ensure they are fulfilled at the correct locations.
• Monitor order status to ensure products are shipped, tracking numbers are generated within 48 hours, and orders are delivered on time.
• Liaise with warehousing teams to ensure accurate and timely shipping of orders.
• Inventory Management:
• Maintain 100?curacy of inventory across Shopify and warehousing apps.
• Ensure products are tagged correctly, with accurate pricing and stock availability.
• Run regular inventory and stock reports to support the financial officer in placing stock orders.
• Shopify & App Management:
• Ensure all products, prices, and tags on Shopify are updated and correct.
• Ensure the appropriate Shopify apps are used to streamline operations and source any necessary apps for improving workflows.
• Input orders into the relevant production application to ensure they are processed for manufacturing.
• Use ChatGPT and AI tools to increase efficiency and streamline processes.
• Tracking & Reporting:
• Monitor order fulfillment progress, including shipment and delivery, and troubleshoot any delays or issues.
• Update and maintain Google Sheets on a daily basis to track inventory and order statuses.
• Prepare regular reports on inventory levels, stock movements, and fulfillment efficiency.
• Customer Service:
• Handle the Shopify inbox and ticketing system for customer service inquiries with above-excellent English-speaking skills.
• Provide timely, empathetic customer support while maintaining a focus on quality.

Requirements:

• Proven experience with Shopify and a solid understanding of its backend functionality.
• Exceptional organizational skills with a focus on detail and efficiency.
• Ability to set up, document, and refine processes that benefit the company’s operations.
• Strong problem-solving skills, with the assertiveness to seek answers and develop solutions.
• Understanding of confidentiality when handling sensitive business data.
• Strong communication skills to coordinate between departments (warehouse, production, finance).
• Above-average familiarity with Shopify; no coding skills required, but a clear understanding of how websites function.
• Ability to utilize ChatGPT and AI technology to improve workflows and increase productivity.
• Experience with apps that integrate with Shopify to streamline order processing, fulfillment, and inventory management.

Preferred:

• Experience with MRP systems or similar production management tools.
• Familiarity with logistics and fulfillment processes.
• Ability to work independently and manage multiple tasks in a fast-paced environment.

Compensation: Competitive salary based on experience.

If you are tech-savvy, detail-oriented, organized, and passionate about ensuring seamless e-commerce operations, with a focus on efficiency and customer satisfaction, we would love to hear from you!

How to Apply:
•Interested candidates should submit their resume and a cover letter detailing their qualifications and experience. Successful applicants will include the #tag from our website footer in the subject line of their application, formatted as "Shopify PRO - [Your Name] - #tag".
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