Technical Support Representative

Job Title: Technical Support Representative
Company: LeasAI
Location: Remote

About Us:
At LeasAI, we revolutionize lease administration through cutting-edge AI solutions. Our software automates lease abstraction and management, providing organizations with efficiency, accuracy, and insights that drive smarter decisions. Join our team and be part of a company that's at the forefront of transforming the way businesses manage their real estate portfolios.

Job Overview:
LeasAI is seeking a Technical Support Representative to join our growing team. As a key player in customer success, you will help clients troubleshoot technical issues, optimize their use of our AI-driven platform, and ensure they have an outstanding experience. Your work will bridge the gap between customers and our engineering team, driving the seamless functionality of our software.

Responsibilities:

Provide first-line technical support to customers via email, chat, and phone.
Troubleshoot software issues, guiding customers through step-by-step solutions.
Assist users in navigating the LeasAI platform and maximizing its features.
Escalate complex issues to the development team and follow up with customers to ensure resolution.
Document client issues and feature requests, contributing to knowledge base articles and FAQs.
Collaborate with the Customer Success and Product teams to ensure continuous product improvement.
Maintain a high level of customer satisfaction by delivering timely and effective support.
Qualifications:

Proven experience in a technical support or customer support role, preferably in a SaaS environment.
Strong problem-solving skills and the ability to think critically under pressure.
Excellent communication skills, both written and verbal.
Familiarity with AI technology and software platforms is a plus.
Ability to quickly learn and adapt to new technologies and software systems.
Strong organizational skills and attention to detail.
Proficiency with support tools such as Zendesk, Jira, or other ticketing systems is preferred.
A customer-first mindset and the ability to work well in a team environment.
Why Join LeasAI?

Work with cutting-edge AI technology in a rapidly growing company.
Collaborative and supportive work environment.
Competitive salary and benefits package.
Opportunities for professional development and career growth.
We look forward to hearing from you!