Drive Amazon Success: Join FocusMP as Our New Amazon Sr. Account Support Specialist

We are FocusMP, a small Amazon agency managing all facets of doing business on Amazon for the brands we partner with. We strive to provide outstanding service, foster deep relationships, and focus on growing Amazon sales for a select list of brands. At FocusMP, we believe in being better, not bigger.

We're looking for a proactive, fast moving, and detail-oriented individual to join our team as an Amazon Account Support Specialist. This role will be essential in helping our brand partners succeed on Amazon by managing various aspects of their accounts.

Key Responsibilities:
> Inventory Management: Pull and analyze inventory reports to ensure optimal stock levels. Assist in creating and executing replenishment requests with critical thinking to avoid stockouts. Create and execute shipping plans while monitoring shipments to ensure timely and accurate deliveries.
> Data Analysis: Review account performance metrics, providing weekly reports on sales trends, inventory levels, and other key insights. Analyze Buy Box trends and troubleshoot as necessary.
> Administrative Support: Maintain up-to-date partner roadmaps and plans, and handle other account-related duties as assigned. Write POA’s and appeals when necessary and work through Amazon cases across inventory, content and account health items.
> Catalog Support: Create product listings manually or using bulk files, ensuring they adhere to Amazon's guidelines for maximum visibility and sales performance.
> Customer Service & Feedback Management: Promptly handle basic customer service issues, address negative seller feedback, and monitor customer returns and reviews to identify product concerns, opening cases to resolve issues and remove reviews when necessary.
> A+ Content & Storefront Management: Upload, optimize, and troubleshoot A+ content, storefront designs, and brand stories to enhance product listings and strengthen brand presence on Amazon.
> Promotions & Deals Coordination: Manage and execute various promotional strategies, including coupons, lightning deals, and brand-specific promotions, to drive sales and increase product visibility.

Required Experience:
> 3+ years of Amazon account management experience
> Familiarity with inventory and shipping processes on Amazon as well as bulk uploads, listing creation and casework
> Experience with reporting and data analysis
> Proficiency with tools such as Excel, Google Sheets, Asana, Slack, Dropbox, and Gmail
> Strong communication skills and ability to work in a fast-paced, remote environment
> Reliable working space, internet connection and computer

Application Instructions:
To apply, please submit your cover letter and resume with the subject line “Amazon Account Support Specialist Application - Your Full Name.” Applicants who do not follow these instructions will not be considered.