E-commerce Manager

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About Us:
We are an e-commerce company in the fashion niche, focusing on men’s and women’s clothing across Europe. We are looking for a proactive and intelligent E-Commerce Business Manager to oversee daily operations, manage our team, and handle supplier communications. This role is crucial to help us scale our business and improve operational efficiency.
Responsibilities:
Oversee the end-to-end management of product uploads, ensuring compliance with our SOPs and maintaining high standards in product titles, descriptions, and listings.
Manage and supervise a team of product uploaders, ensuring they follow SOPs and use initiative in their tasks.
Handle supplier relationships, managing any delays, product issues, and shipments to ensure smooth operations.
Streamline and automate processes to reduce operational bottlenecks, including communication with suppliers and internal teams.
Improve team performance through regular training, guidance, and implementing productivity metrics.
Monitor key performance indicators (KPIs) to ensure targets are being met and make adjustments as necessary.
Report directly to the business owner, providing updates on team performance, supplier relations, and any challenges faced.
Requirements:
Proven experience managing an e-commerce team or similar role in the fashion industry.
Strong understanding of SOPs and ability to ensure team compliance.
Excellent communication and leadership skills, with the ability to motivate and improve team performance.
Experience handling suppliers, troubleshooting issues, and maintaining relationships.
Highly organized, with the ability to manage multiple tasks and meet deadlines independently.
Strong problem-solving skills and initiative to find solutions without constant supervision.
Familiarity with e-commerce platforms like Shopify or WooCommerce is a plus.
What We Offer:
Performance-based bonuses.
Flexible working hours and remote work options.
The opportunity to be a key part of a growing company in the fashion e-commerce space.
Application Task (Required):
To ensure you are the right fit for this role, please complete the following task as part of your application:
Supplier Coordination Task:
A customer accidentally ordered two of the same item. After corresponding with the customer via email, they have requested to exchange the second item for a different product. You informed the supplier about this change, but the supplier consistently forgets to update the order details and continues processing the original order.
As the manager, how would you handle this situation to ensure the supplier updates the order correctly? Describe the steps you would take to coordinate between the email support team and the supplier, ensuring all information is accurately recorded and accessible for the business owner to review if necessary.
Product Listing Review Task:
You are tasked with reviewing 5 product listings before they go live. The product listers tend to forget something or the other from the SOP. Even when they follow the SOP, the titles they create are often unclear and written in broken English, despite multiple explanations.
As the manager, how would you ensure that nothing is missed from the SOP and that product titles are clear and effective? Explain how you would enforce adherence to the SOP and improve the quality of the titles moving forward.
Please put your answers in one document and paste the link in the Google Form attached to this job posting.