Customer Service & Reporting Coordinator

IMPORTANT AND REQUIRED:

How to Apply:
To apply for this position, please send the following:

A link to your resume.
A link to a 1-2 minute video introduction where you discuss your experience and interests.



About Us:
At Watsons Blinds, we specialize in providing high-quality blinds, awnings, and curtains to our customers. We are committed to delivering excellent products and even better customer service. We are seeking a detail-oriented and proactive individual to join our team as a Customer Service & Reporting Coordinator.

Job Overview:
The Customer Service & Reporting Coordinator will be responsible for ensuring clear and timely communication with customers regarding order ETAs, as well as generating regular reports for both internal and external stakeholders. You will also handle customer service emails and assist with various ad-hoc tasks as requested by the team.

Key Responsibilities:

Weekly ETA Reports:
Create and send weekly ETA reports to each customer, ensuring they are kept up-to-date on the status of their orders.

Quarterly Fabric Cost Reports:
Prepare and submit quarterly fabric making cost reports for Skins2go, ensuring accuracy and timeliness.

Ad-hoc Editing & Reporting:
Complete any ad-hoc editing or reporting tasks as requested by Olivia or other tea ---------- mbers.

Customer Service Emails:
Respond to inbound customer service emails, addressing inquiries and providing timely solutions.

Skills & Qualifications:

Strong organizational and time-management skills.
Excellent written and verbal communication skills.
Ability to handle multiple tasks and meet deadlines.
Experience with reporting and data management is preferred.
Proficient in Microsoft Office Suite (Excel, Word, Outlook).
Familiarity with customer service platforms like Zendesk is a plus.