Chargeback Dispute Writer for top VC backed startup

We're looking for someone to join our startup backed by top VCs (Y Combinator) as a Chargeback Dispute Writer, handling disputes for our Stripe and Shopify customers. We offer a unique opportunity to work in an innovative, high-growth environment where your contributions will have a direct impact on the company's success. You'll have the chance to learn from industry leaders and gain expertise in payments and e-commerce.

Responsibilities:
- Craft clear, persuasive written responses to customer disputes and chargebacks
- Take full ownership of dispute cases from initial investigation to resolution
- Communicate effectively with customers
- Proactively identify and implement process improvements to enhance dispute handling efficiency

Key Requirements:
- Native or near-native English proficiency
- Exceptional written communication skills
- Strong sense of ownership and ability to work independently
- Thrives in a fast-moving environment