Sales Development Representative - Embroidery and Screen Print

We’re looking for someone with a strong background in the embroidery and screen print business to join our fast paced team! Our shop strives to be the best in making a quality product while providing the best customer service. Our mission is to ensure our customers marketing investment makes an impact in their brand. Do you have experience here?

The Customer Service Manager at Seven Clay will lead the charge in organizing our inbound leads, ensuring all relevant ones are entered into our CRM Go High Level, and focus on converting them to orders. We’re looking for someone with a creative vision that can direct our art team with mockups to ensure our customers are always getting fresh ideas.

We’re located in Texas, and the business hours are 8 to 5, Monday to Friday, Central Standard Time.

Below is a typical example of the front end sales process
1. Inbound Leads
Main Lead Channels (facebook/instagram/google ads/yelp). Receive, organize, enter into our system and engage with all leads. Lead channels all drive to our ---------- /contact page to fill out their needs and this information is automatically populated into Go High Level. So from there we need to engage and focus on conversions. Conversions will be recorded in GHL and the quote/order will be entered into our software system separate from GHL.
Secondary social channel-social media inbox, also processed in GHL. Some leads will come in here that need to be managed.
Cold Email Channel - This runs on autopilot and we receive a few leads a day. These need to be responded to, generally creating an artboard, and sent back to the customer. They need to be manually entered into GHL.
Google Voice/Chat Calls - Must be fluent / expert in English to manage our inbound calls and enter any relevant ones into GHL.
Define the Goal/Need from our Customer.
Request a mockup of relevant products from our artist.
Send Quote and mockup to customer.
Convert to order - Once the art is finalized, strive to convert into an order.

2. Ongoing Conversions
Aside from the Inbound Conversion Process, this role will strive to nurture and convert orders from our existing customers. The goal here is to establish short and long term needs and record in GHL for follow up.

3. Monthly/Weekly Reporting
Report on customer acquisition channel, challenges, needs, conversion value, leads, etc.