Credit Controller

Reports to: Collections Manager

Purpose of Job:
Chase debtors for outstanding balances owed to our customers.

Main Activities:
• Chase debtors based on the criteria set by the customer.
• Escalate any queries
• Perform administrative work (e.g. reports) as agreed with the client
• Implement any collection process that we’ll be agreed with the client
Other Duties:
• Maintain high standards of financial management and record keeping.
• Always act in the best interests of clients.
• To achieve financial objectives, including cash collection.
• Provide updates on caseloads to management as required
• Comply with and uphold the firm’s policies and procedures, such as health and safety, IT, security, email and anti-virus policies and equality and fair treatment
• Be flexible in any other reasonable task requested within the office environment.
• Ability to handle 2 or more clients if needed
Knowledge/Skills/Experience:
• Proven ability to develop new business and maintain existing contacts.
• Good IT skills and knowledge are essential.
• Maintains the highest professional standards.
• Ability to build supportive relationships with everyone across the firm.
• Excellent organisational skills.
• Able to multi-task, manage time effectively and keep calm under pressure.
• Must have a friendly demeanor but can be firm when needed.
• Adaptability or willingness to learn different accounting systems
Additional notes or information:
• The duties and responsibilities in this job description are not exhaustive and may change in accordance with the needs of the firm.
• You have previous experience working in a customer-focused environment, with telephone/call centre duties, ideally in a credit control environment.
• You have excellent oral and written communication skills
• You are punctual and flexible in adapting to changing environments based on role requirements
• You must be confident in using Microsoft Office such as Outlook, Excel and Word
• You are friendly and empathetic
• Excellent team player who can work independently and adapt well to change
• You are compassionate, grounded, logical and objective; able to follow through on difficult decisions
• The hours of the Company are 9 am to 5 pm UK/GMT. Phone calls must be done from 8 am to 6 pm GMT.
• References will be requested
• 40 hours a week with more work available for the right candidate and room for promotion.