Sales & Customer Service Representative

Are You a Sales Rockstar with a Knack for Customer Service?
Then we need to work together.

WHY YOU SHOULD WANT THIS JOB
- Join an exciting, fast-growing company
- Enjoy a fun and dynamic work environment
- Big opportunities await as we expand
- Long-term position with growth potential
- Be empowered to make decisions and direct your own path
- Unlimited advancement potential
- Work autonomously without being micromanaged
- Enjoy the flexibility of working from home
- Be an entrepreneur within the company, minus the risk
- Learn new skills and grow with the company

COMPANY INFO
We’re a small but rapidly expanding eCommerce store, specializing in selling fire pits, fireplaces, and a variety of fire and heat products. As our revenue grows, so does our need for a versatile individual to handle sales and customer service.

We need someone who can juggle a variety of tasks, with a primary focus on order logistics, supporting incoming sales leads via the phone, live chat and email, along with handling basic customer services such as order processing, shipping, and other daily operations. Your role will be crucial as we continue to grow.
This is an exciting long-term opportunity for you! As you develop your skills, your role can evolve based on your interests and strengths. We’ll provide you with the training and resources you need to thrive.

JOB OVERVIEW
Main Responsibilities:
- Order Logistics
- Ensuring orders are shipped on time
- Supporting Incoming Sales Leads
- Answering their questions
- Offering to send a proposal
- Processing and managing orders
- Communicating with customers and suppliers
- Resolving issues with orders
- Handling calls, live chat & email

You’ll ensure that we maximize every incoming lead & ensure customers receive their orders on time. Your tasks will include:
-Handling incoming calls
-Sending out proposals
-Following up with leads
-Placing orders with suppliers
-Managing order status changes and delays
-Following up with customers post-purchase
-Handling returns, warranty issues, and chargebacks
-Managing backorders:
- Notifying customers of delays via call and email
- Offering alternative products if they can’t wait
- Addressing damaged items and providing necessary information to customers

IDEAL CANDIDATE
-Self-Starter
-Problem Solver - MUST
-Organized and detail-oriented - MUST
-Entrepreneurial mindset - MUST
-Takes ownership of tasks and leads others
-Fast typist
-Fluent English speaker - MUST
-Open to constructive criticism
-Committed to a long-term role - MUST
-Bold, confident, and personable - MUST
-Sales/BPO experience - MUST

COMPANY CULTURE
We value transparency—ask questions if something isn’t clear and feel free to express your opinions. We work hard, but we also know how to have fun.

PAY
$5/hour for this full-time role to start

CANDIDATE REQUIREMENTS
Honest, reliable, and confident
Engaging and fun personality
Near-native English speaker
Type at least 50 WPM
Shopify experience is a plus
Sales experience is a big plus

ADDITIONAL DETAILS
Internet: Must have a fast, stable connection that isn’t interrupted.
Work Environment: Must work from a professional environment.

WORKING HOURS
Full-time position (40 hours/week): Monday - Friday, 9 AM - 5 PM US Eastern time.

HOW TO APPLY
At the top of your cover letter, please write "It is snowing in Canada.” Then, send us a video introducing yourself and briefly discussing the toughest challenge you've faced and how you overcame it. The video should be under 2 minutes.
We look forward to working with you!

Application Process:
Stage 1: Submit your application
Stage 2: Application Form & Personality Test
Stage 3: Interview