Customer Support

Hello and welcome, my name is **Lee**, and co-founder of **Simply Earth**, a fun, quirky brand with a great team.
We need an all-star Customer Support who works hard, loves to teach others, and makes working on the team more fun.

About Simply Earth
Simply Earth exists to teach people how to: We teach complete beginners how to make soaps, candles, & more with all-natural ingredients.
We are on a mission to help 1,000,000 people learn how to turn their natural ingredients into DIY products
We humbly serve others. Every person deserves to be treated with respect, dignity, and a caring heart.

About You
* You're a genuinely good person who values positive connections. Life is short, and you seek the company of kind, honest, and trustworthy individuals. Your ideal workplace consists of positive, direct people without big egos.
* You cherish independence, excelling when entrusted with responsibility. Thriving in ambiguity, you relish making decisions. Your resourcefulness enables you to solve problems independently, and you're self-aware enough to seek help when needed. Remote work is within your comfort zone.
* You're dedicated to excellent work and go the extra mile to achieve it. Constantly striving to surpass your achievements, you're reliable for your team, just as they are for you.


The Role
* You excels in initiating conversations with potential clients or customers who have had no prior contact with the company.
* Articulate and persuasive, able to quickly build rapport and clearly communicate the value of the product or service. With strong listening skills, they effectively identify and address the needs and objections of prospects.
* Resilient - maintaining a positive attitude despite rejection and continually adapting their approach based on feedback. Their ability to efficiently manage records and follow up diligently helps in converting leads into valuable business opportunities.

**Responsibilities**:
- Answer emails and chat
- Answer incoming calls via the designated tool
- Branch out to other departments if necessary as Upskills will be frequent
- Provide excellent customer service by addressing inquiries and resolving issues.

**Qualifications**
- Excellent communication skills, both verbal and written, with a professional and clear accent.
- Background in customer service.
- Proficient in using CRM software.
- Ability to handle rejection and remain persistent.
- Highly motivated with a results-driven approach.
- Strong organizational skills and attention to detail.
- Ability to work independently and as part of a team

**SYSTEM REQUIREMENTS:**

- Owns a laptop or a desktop computer that can do basic research and operate social media and email platforms.
- Internet with at least 100mbps speed.

? **WORKING CONDITIONS:**

Candidate can work from anywhere, with reliable internet access. They must be able to communicate in a clear and prompt manner. It is a full-time position with 40 hours per week. This position will work graveyard shift

???? **SALARY AND BENEFITS:**

- 23,000.00
- Growth Opportunities
- Flexible Scheduling
- **BONUS** opportunities after a year (15 paid days annual leave, 10 paid holidays, and a QUARTERLY benefit opportunity of ?10,000, HMO budget worth ?15,000)

????? **HOW TO APPLY**

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