Operations Manager | E-commerce Company - Full Time

Overview
Our 7-figure e-commerce anti-snoring brand is seeking an Operations manager to lead and manage the company operations, enhance the reporting/tracking systems, customer experience and developing systems and optimizing processes. We are a fast-paced company experiencing rapid growth, with numerous exciting projects constantly in progress.

Salary and Growth
The salary is starting between $2,500 to $5,000 per month (according to individual performance and experience), plus up to $30,000 in annual bonuses based on goal achievement. If desired and merited, the Operations manager role can evolve into the COO position having a percentage on the profit.

Requirements
- 1+ year experience as Operations Manager (possibly in a 8-fig company)
- Proven track record of managing teams of various sizes and improving operational efficiency
- Strong communication and leadership skills, with the ability to effectively manage and mentor a growing team
- Experience in hiring at least +30 talents

Key Responsibilities
- Implement better systems and templates to manage customer inquiries
- Minimize chargebacks, refunds, and cancellations by improving processes
- Creating Feedback-loops and collaborating with the Marketing and Engineering teams to create better ads and better products.
- Monitor KPIs and continuously optimize processes for improved efficiency and customer satisfaction
- Create a smooth hiring and onboarding process for new members
- Manage and mentor the customer service team of 8 people, ensuring high performance and job satisfaction
- Monitor KPIs and continuously optimize processes for improved efficiency and customer satisfaction

Schedule
The position requires 8 hours a day, 5-6 days a week. However, as this is a managerial role, additional hours may occasionally be necessary. If you are averse to hard work, please do not apply for this position.

About Us
We aim to transform people's lives by offering world-class products that deliver results from the very first use.
Founded in Italy, we are a growing Sleep brand specializing in anti-snoring solutions. We launched the brand in Europe at the beginning of 2024 and we have scaled to 7 figures in just a couple of months. Currently we are expanding worldwide and we are impacting thousands of people’s lives daily through our patented anti-snoring mouthpiece..

Our goal is to become a recognized 9-figure brand within the next couple of years and innovate our industry by introducing unique products that will change our customers' lives, having a team of A players, and making data driven decisions. Our fast-paced environment offers endless opportunities for professional growth and the chance to make a real difference in people's lives through sleep.

TO APPLY
Complete this form - watch the Loom video linked on the first page before filling the form:

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We will reach out via email within 12-24 hours if you meet our requirements. We're looking for someone to start right now.