Customer Service Agent |Shopify Fashion Dropshipping

Who are we?

We are a rapidly growing ecommerce company managing multiple dropshipping stores through Shopify in Europe, generating over €250,000 in revenue each month. As we continue to expand, we are looking for new talent to join our team and help us maintain an exceptional customer experience.

Who are we looking for?

We are searching for a talented and empathetic individual to fill the position of Customer Service Representative. The ideal candidate will provide excellent support to our customers, ensuring a smooth shopping experience from start to finish.

Our expectations for the position of Customer Service Representative:
- Previous experience in customer service, preferably within e-commerce
- Familiarity with Shopify or similar e-commerce platforms
- Strong communication skills, both written and verbal, in English (knowledge of additional European languages is a plus)
- Ability to handle and resolve customer complaints in a professional and efficient manner
- Experience using customer service tools such as Freshdesk
- Understanding of basic e-commerce processes, such as order management, returns, and shipping inquiries
- Problem-solving attitude and ability to manage difficult situations with tact and care
- Ability to manage multiple tasks and maintain deadlines
- A proactive approach to improving customer satisfaction and experience
- Availability to work flexible hours, including weekends

What we can offer you:
- A 100% remote position, giving you the freedom to work from anywhere
- Flexible working hours to fit your lifestyle
- Opportunities for growth and increased compensation over time
- A full-time (160 hours) monthly salary
- A dynamic and supportive team that values collaboration and open communication

What do we value?
1. Customer-first mentality: We believe that the customer experience is key to our success. Every interaction matters!
2.Open communication: We encourage transparency. If there’s a problem, we solve it together. If there’s an idea, we share it. If we learn something, we document it.

How to apply?
If this role excites you, please apply with the hashtag #ECOM at the end of your cover letter to show you’ve read the full description.

Send us a preview of your previous experiences in customer service and explain how they could benefit our company. Standard messages won’t impress us— we value candidates who take the time to personalize their applications.

Additionally, we’d love to hear more about how you’ve helped improve customer service processes for previous employers and any results you’re proud of.

Ready to make a difference? Apply with your CV in English and don't forget to include #interested if you’re ready to join our team.

We look forward to hearing from you!