Customer Success & Sales Executive (B2B Software as a Service - SaaS)

GembaDocs is scaling! We have developed the best software in the world to help SME Manufacturing companies get organised in a lean way with Standard Operating Procedures. Now with customers in more than 30 countries, we are professionalising our customer interface and therefore we are looking to recruit a talented and highly motivated Customer Success & Sales Growth Executive.
Our small team is spread between the UK and Asia, so this role can be accomplished remotely. You will be responsible for helping to stimulate demand through all digital channels and native level fluency in English language is an absolute must.
This role reports directly to the CEO with an indirect reporting line to the Growth Marketing Director. The role is an ideal opportunity for an ambitious individual to join a fast growing organisation at the ground level.
We're looking for a proactive self-starter with a positive attitude, comfortable working independently and collaboratively to join the team - here's some more detail...
Duties and responsibilities
Supporting customers by answering service queries
Conducting 1:1 video demos and sales calls
Supporting customers during their onboarding journey and proactively communicating with them to engage and transition them from free trial to paying customer conversion
Develop analytics and key performance indicators to drive improvements in the qualified lead to paying customer conversion rate
Work with the Growth Marketing Director on new marketing campaign tactics to drive improved Sales
Survey client database to gather data for product improvement activities by email and telephone outreach
Analyse current paying customer database to understand where support is required for improved success. Work with Growth Director & CEO to develop appropriate strategies

Person Specification
A track record within the customer service / customer success space, preferably for SaaS
Proficient with Google / Microsoft tools
Excellent verbal and written communication skills in English language
Experience of working with Hubspot would be a major advantage
Experience of working with a manufacturing audience would be a major
advantage
Experience collaborating with others on digital marketing campaigns
Qualifications and experience
2 years remote customer service experience in a fast moving environment
Job Types: Full-time, Permanent

We require a CUSTOMISED VIDEO describing in 5 minutes or preferably less why you are the best person for this role. If no video is supplied, the application will not be considered.
Looking forward to seeing your smiling face!