???? Onboarding Specialist & Customer Support

Do you love helping people?
Do you love giving people an exceptional experience?
Do you love to get to work on different parts of a business?
Does it excite you when you make someone’s day with outstanding customer service?
Then our new Onboarding Specialist & Customer Support role is the perfect role for you!
This role is a hybrid role that covers different components of working in PX, but they are all joined by one very important element: exceptional communication and client service.
You will be the first point of contact many people will have with our brand, and it’s important you provide an exceptional experience and represent the Persuasion Experience brand in the best way possible.
Your Responsibilities
???? Onboard new clients: You can be client facing, have great stakeholder management skills and can be the first point of contact to give the client an AMAZING experience and make sure the PX team is set up for success.
???? Customer Support: You can handle enquiries, refunds, and questions for our PX products. This includes managing our ---------- inbox, and
???? Social Media Comments: You will manage our CEO’s social media comments, as well as any comments on ads
Manage
???? Other VA Tasks As Needed: You are happy to help the team with other VA tasks
Qualifications
???? You have used ClickUp and understand how to use ClickUp
???? You have exceptional communication skills, and have been in client facing roles for 2+ years
???? You have worked in a digital marketing agency before and handled multiple clients at once
???? You have experience managing different types of tasks, and it excites you to have a range of different responsibilities
???? Experience managing social media comments is a PLUS
???? Experience in a marketing and executing marketing is a PLUS
???? Experience managing a LinkedIn profile is a PLUS
Deal Breakers - Please don’t apply if you say yes to any of these.
? You haven’t got experience with speaking to clients over video calls or on the phone
? You can’t make the daily 3.30pm (Melbourne, Australia time) team huddle
Benefits
? Annual leave & PTO
? 100% remote
? Lunch & learns with industry experts
? Opportunities for professional development and advancement within the organisation
? Joining PX at this early stage means you will be personally coached by the co-founders to become one of the greatest marketers on the planet
Other Role Details
Pay Range: $35,000AUD - $50,000AUD
Hours: This is Full Time position
Location: We are a 100% remote agency. The founders travel full time, and it’s cool for you to do that too! Our team members are from around the world, and we make sure we have time where the team overlaps.
Professional Development: We are big on professional development, and you’ll be coached by both founders, have access to the PX courses, all the courses we have ever bought (it’s a lot!), and additional coaching or programs as needed. We believe our team are assets to invest in.
Report To: You will report to the CEO, Alisha Conlin-Hurd
About Your New Team: We only hire A-players. This means you’ll only work with some of the best in their respective fields. Everyone is hungry to learn and grow, and committed to getting great client results.
The Hiring Process
???? Submit your application
???? Round 1 interview
???? Paid test project
???? Interview with CEO
???? Onboarding
We are extremely thorough in our hiring process. This ensures we protect our high performance team, and you know that whoever you work with will be the real deal.
Apply now ---------- ----------