Account Management Support

IRM is seeking a proactive and detail-oriented assistant to support our Account Management activities. The ideal candidate will be highly organised, possess excellent communication skills, and excel at juggling multiple priorities in a dynamic environment. This role is crucial to ensuring smooth operations, delighting our clients, and adding value, which in turn drives us towards achieving our sales targets.

Location: Remote

Key Responsibilities:

Administrative Support:
• Handle email correspondence, respond to client inquiries, and follow up on communications promptly.
• Perform preliminary research for the Account Manager to address client queries such as SEO, product usage, service costs etc.
• Write and distribute meeting minutes and create tasks in SugarCRM for all action items.
Sales Support:
• Assist in preparing sales proposals, quotes, and contracts.
• Track and manage sales leads, updating CRM systems regularly.
• Conduct research to identify potential clients and market trends.
• Support the Sales team in planning and executing small targeted outreach campaigns.
• Prepare proposals and presentations for high-value projects with multiple stakeholders.
• Assist with the preparation, proofreading, and editing of quotes and statements of work.

Account Management:
• Conduct financial reviews, manage Xero activities, address long-outstanding invoices, and review ongoing plans for discounts.
• Provide recommendations for client websites and internal review suggestions.
• Update SugarCRM with board changes and other updates.
• Attend meetings, create tasks for action items, and ensure all meeting commitments are fulfilled, such as web updates, project scoping, research, and SEO tasks.
• Conduct research on industry trends, competitors, and potential business opportunities.
• Support marketing efforts by assisting with content creation and educational email campaigns.

General Support:
• Perform other administrative and support tasks as required by the Account Managers.

Qualifications:
• Proven experience as a Virtual Assistant or in a similar administrative role.
• Familiarity with the web development industry is highly desirable.
• Knowledge of digital marketing and SEO is a plus.
• Excellent written and verbal communication skills.
• Strong organisational and time management skills.
• Proficiency in using office software (e.g., Microsoft Office, Google Workspace) and CRM systems like SugarCRM.
• Ability to work independently and handle multiple tasks with competing priorities.
• Highly resourceful with strong research skills.
• High attention to detail and problem-solving abilities.
• Reliable internet connection and a suitable remote work environment.

How to Apply: If you are a motivated and detail-oriented professional with the skills and experience outlined above, we encourage you to apply. Please submit your resume and a cover letter to email@irmau.com explaining why you are the perfect fit for this role.

IRM is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.