Executive Administrative Assistant

About Us: Kaerwell is a forward-thinking company committed to delivering exceptional private label products and services to our partners. We believe in fostering strong relationships with our clients and providing unparalleled support throughout their journey with us. We are looking for a highly organized and proactive Brand Onboarding & Customer Support Coordinator to join our team and help drive the success of our private label program.

Job Summary: This role involves attending all brand onboarding meetings, managing customer service requests, and providing system support. The ideal candidate will be a strong communicator, highly organized, and capable of handling multiple tasks in a fast-paced environment.

Key Responsibilities:

Brand Onboarding:
Attend all brand onboarding meetings to ensure a seamless transition for new clients.
Assist Kate, our COO, with onboarding steps to facilitate the integration of new brands into our system.
Customer Service Support:
Act as the primary point of contact for private label (PL) customer service requests, addressing issues related to:
Shipping and tracking information
System help and troubleshooting
Address changes
Template assistance
Pricing updates
Customer registrations
Instance changes
Impersonate and create instances to resolve customer issues efficiently.
Template Quality Assurance (QA):
Assist in the quality assurance process for templates, ensuring they meet company standards before implementation.
Educational Content Development:
Develop how-to demo materials and videos to support customer education and facilitate ease of use.
Communication Management:
Sort through and manage emails, ensuring prompt and accurate responses to customer inquiries and internal communications.
Qualifications:

Experience:
Minimum of 5-7 years in a customer support or account management role, ideally within a B2B environment.
Experience with onboarding processes and providing system support is a plus.
Technical Skills:
Proficiency in Microsoft Office Suite (Word, Excel, Outlook) and familiarity with CRM or ERP systems.
Experience with e-commerce platforms and template management tools is advantageous.
Communication:
Strong verbal and written communication skills, with the ability to clearly articulate solutions and processes to clients.
Organizational Skills:
Exceptional organizational abilities, with a talent for managing multiple tasks and priorities simultaneously.
Problem-Solving:
A proactive approach to identifying issues and implementing effective solutions to enhance the customer experience.
Team Collaboration:
Ability to work closely with internal teams, particularly in supporting senior leadership with onboarding and quality assurance tasks.

Preferred Communication: I communicate primarily through Skype. My Skype ID is ---------- ensure you are comfortable using this platform for regular check-ins and updates.

Work Hours: I am on EST time zone. (PLEASE DO NOT APPLY IF YOU CAN NOT WORK EST TIME)

If you're ready to work in a dynamic and flexible role where your organizational skills will be valued, please apply with your resume and a brief message explaining why you're the best fit for this role!

Looking forward to working with you!

PS.

I will only reply to Skype messages and will ONLY work with those who follow directions.