Call Center Administrators – Full-Time, Remote

Call Center Administrators – Full-Time, Remote

About Us
We are a portfolio of three mental health companies committed to transforming lives through accessible and evidence-based mental health services. We are launching a high-paced, metrics-driven call center to support all three companies. This exciting new initiative requires four skilled Virtual Assistants (VAs) to join our team.

Job Description
We are looking for highly motivated, organized, and detail-oriented individuals who excel in customer service and communication. This full-time role involves inbound and outbound calls, cold calling community partners, managing emails, receiving payments and booking clients. You will be an integral part of a fast-paced team, helping connect clients to essential services across our portfolio.

Work Hours
Shift 1: 7:00 AM to 3:00 PM EST
Shift 2: 3:00 PM to 11:00 PM EST

Required Skills
Fluent in Spanish (C1/C2) with strong English communication skills (spoken and written).
Ability to handle a busy work environment through teamwork, open communication and reaching out for help when needed.
Proficiency in managing emails, calls, and customers professionally.
Experience with cold calling and client outreach.
Ability to multitask and handle competing priorities in a high-paced, remote environment.
Familiarity with CRM software, customer service tools, and Google Workspace (Docs, Sheets, Drive).
Strong organizational and time-management skills.
Self-motivated and proactive attitude.
A quiet home office setup with reliable internet and noise-cancelling headphones.

Benefits
Remote work with flexible hours.
Competitive pay ranges from $4 to $8 per hour, depending on experience.
Long-term employment with a growing organization.
Opportunities for professional development and career growth.
Supportive and collaborative team environment.

Audio Application Instructions
To apply, submit an AUDIO APPLICATION answering the following questions. Upload your file to Google Drive and include the link in your application. Applications without an audio file will not be considered.

What is your experience as an administrative assistant or virtual assistant?
Are you comfortable working the assigned shift (7-3 EST or 3-11 EST)?
Have you worked in a call center or handled cold calling? Please describe.
Do you have experience managing emails and social media inquiries?
What is your home office setup like? (Quiet space, stable internet, etc.)
What is your internet speed?
Do you own a computer with noise-canceling headphones?
Are there potential distractions in your home (children, pets, family members)?
Are you available immediately for full-time work?
Are you comfortable with the pay range of $4 to $8 per hour?

Join Us
This is more than just a job, it’s an opportunity to play a crucial role in supporting innovative mental health services and making a difference. Apply today and be part of this exciting journey!