Community and Engagement Manager

Job Title: Community and Engagement Manager

Job Type: Full-Time

Key Responsibilities:

Community Management:

Cultivate and manage our online and offline communities across various dining brands.
Engage with customers on all social media platforms, ensuring a positive and consistent brand experience.
Foster relationships with community members, influencers, and brand advocates to enhance loyalty.
Marketing & Creative Writing:

Collaborate on marketing campaigns, crafting compelling content that reflects each brand’s identity.
Develop creative copy for social media, newsletters, blogs, and other channels in both English and Mandarin to engage our diverse audience.

Bilingual Communication:

Effectively communicate in both English and Mandarin, with a focus on crafting content that resonates with Mandarin-speaking audiences.
Translate marketing content between English and Mandarin, maintaining consistency in tone and messaging.
Platform Expertise:

Utilize all social media platforms, including Xiao Hong Shu, to drive engagement and brand awareness for THE HEY CO’s dining concepts.
Stay updated on platform trends and best practices to ensure impactful content across all channels.
Collaboration & Reporting:

Work closely with marketing, design, and product teams to ensure cohesive branding across all channels.
Provide regular reports on community engagement and campaign performance, using insights to refine strategies.
Qualifications:

Proven experience in community management, marketing, and creative writing.
Bilingual proficiency in English and Mandarin, with strong Mandarin writing skills.
Strong knowledge of all social media platforms, particularly Xiao Hong Shu.
Excellent communication skills with a creative and strategic mindset.
Ability to multitask and manage time effectively in a fast-paced environment.
A passion for food and hospitality

What We Offer:

A collaborative and innovative work environment.
Opportunities for professional growth and development.
A chance to be part of a brand that values creativity, innovation, and exceptional dining experiences.

How to Apply:

If you’re passionate about community building, marketing, and creative storytelling, and excited to contribute to diverse portfolio of dining concepts, we’d love to hear from you! Please send your resume, portfolio, and a cover letter.