Brand Manager (FB Comments and Messages)

About BECH E-COM FZCO:
We are a dynamic dropshipping company with three years of experience, specializing in the European market. We are a 7-Figure E-commerce company. Our team consists of an operations manager, one product lister, four funnel builders, two video editors, a graphic designer, a creative strategist, a media buyer, four customer service representatives. We operate five dropshipping stores through Shopify and Funnelish.

Role:
As the Brand Manager ( ---------- ments and Messages), you will be responsible for managing and responding to all customer interactions on our Facebook pages. This role requires a highly professional and empathetic approach to ensure that every comment and message is handled efficiently and aligns with our brand’s voice and values. Your primary goal is to foster positive relationships with our customers by addressing their inquiries, concerns, and feedback promptly and effectively.

Responsibilities:
- Monitor and respond to all >Facebook comments and messages across our dropshipping stores' Facebook pages in a timely and professional manner.
- Maintain a positive, empathetic, and professional attitude toward customers at all times.
- Address customer inquiries and resolve issues within 6 hours, escalating complex issues to the appropriate tea ---------- mbers when necessary.
- Coordinate with the customer service team and other departments to ensure consistent communication and customer satisfaction.
- Provide feedback to the team on common customer issues and suggest improvements to processes and customer communication strategies.
- Ensure that all interactions align with the company’s brand voice and values.
- Take initiative in identifying opportunities to improve customer service and brand perception on social media.
- Perform any task assigned by immediate supervisor/manager.

Experience:
- 1+ year of experience managing social media comments and messages, particularly on Facebook.
- Strong communication skills and the ability to maintain a professional tone in all customer interactions.
- Experience in customer service, particularly in an e-commerce or dropshipping environment.
- Familiarity with social media management tools is a plus.
- Ability to work independently and as part of a team.
- Problem-solving skills and the ability to think on your feet.

Possibility for more work if everything is going well.

Salary: 4 USD per hour

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