*** Job Opportunity: Customer Support***

Are you passionate about providing top-notch customer support? Do you excel in helping clients navigate complex software platforms? We're looking for a dedicated Customer Support Tea ---------- mber to join our growing team!

About the Role:

As a Customer Support Tea ---------- mber, you will play a crucial role in assisting our clients—agency owners who use HighLevel—by resolving their support-related issues through live chat, Zoom, and phone support. While experience with HighLevel is a plus, we value your problem-solving abilities, communication skills, and eagerness to learn even more.

Key Responsibilities:

Provide prompt and professional support via live chat, Zoom, and phone
Assist clients with technical issues related to their use of the HighLevel platform
Guide clients through troubleshooting steps and offer solutions that address their needs
Collaborate with tea ---------- mbers to ensure a seamless support experience
Document client interactions and feedback to help improve our support processes
Continuously learn about HighLevel and other tools we use to better support our clients

Requirements:

Excellent English communication skills, both written and verbal
Strong problem-solving skills with a customer-first mindset
Ability to work in Pacific Standard Time (US), Monday to Friday, 8 AM - 5 PM, with a 1-hour lunch break
Reliable internet connection, a functional computer, webcam, and a quiet workspace
Willingness to learn and adapt to new software, particularly HighLevel

Preferred but Not Required:

Experience with HighLevel (GHL) or similar marketing automation platforms
Background in customer support, especially in a tech or software environment

Application Process:

Interested candidates should submit their resume along with a brief video introducing themselves and explaining why they would be a great fit for this role. While experience with HighLevel is not mandatory, a willingness to learn and a strong support background are essential.

Start Date: Sept 1st, 2024

Join our team and help agency owners achieve success with the right support! Apply now to be a part of our dynamic and supportive environment.

We can't wait to welcome you!