Virtual Assistant for Home Care Agency

Company: A Precious Elder
Location: South Bay, California (Remote)
Position: Virtual Assistant

About Us:

A Precious Elder is committed to delivering exceptional caregiving services to our elderly clients. By utilizing advanced systems and resources, we ensure the highest quality of care and efficient operations. We are currently looking for a motivated and organized Virtual Assistant to join our team and contribute to our mission. This role will begin with Friday to Sunday coverage, working 8 hours per day (8 AM to 4 PM California time). If it proves to be a good fit after one month, we may increase the position to 40 hours per week.?

Requirements:

• Fluent English: Strong communication skills in both written and verbal English.
• Customer Service: Strong interpersonal skills for communicating with caregivers, clients, and managers.
• Organizational Skills: Excellent ability to manage schedules and data efficiently.
• Recruitment Experience: Proficiency in sourcing, shortlisting, and interviewing candidates.
• Technical Proficiency: Experience and/or willing to learn systems like AxisCare, Notion, GoTo, Slack, Indeed, Google Apps, and Nevvon.
• Administrative Skills: Experience in data entry, developing SOPs, and handling administrative tasks.
• Creative Skills: Ability to create visual and multimedia content is a plus.

Daily/Weekly Tasks and Responsibilities:

Recruitment and Onboarding:

• Source, shortlist, and interview potential caregivers on Indeed.
• Guide new caregivers through the orientation process, including online training and integration into the company’s system.
• Ensure all necessary documentation and credentials from caregivers are complete and up-to-date. Add them to Notion/AxisCare.

Scheduling and Coordination:

• Coordinate and organize caregivers’ work schedules to match client needs and availability.
• Manage calendars for interviews and meetings.

Communication:

• Handle incoming and outgoing calls and texts efficiently to maintain clear communication with caregivers, clients, and managers.
• Manage phone calls using GoTo to provide support and information.
• Maintain open and effective communication with caregivers and clients through GoTo or AxisCare.
• Collaborate with management to discuss updates, issues, and strategic planning for the company’s growth.

Administrative and Data Management:

• Accurately input and update information into the company’s database (AxisCare).
• Develop and revise Standard Operating Procedures to ensure consistency and quality in company operations.

Creative Tasks:

• Create visual and multimedia content to support marketing, training, and internal communications.

Company Systems and Resources:

• AxisCare and Notion: For managing caregiver, client, and lead data, as well as caregiver notes, availability, and interview notes.
• GoTo: For calling and texting caregivers, clients, and leads.
• Slack: For messaging managers, providing updates, and sharing reports.
• Indeed: For posting job openings, searching for candidates, and managing applications.
• Google Apps: For creating, storing, and managing the company’s documents (Gmail, Google Drive, Google Docs, and Google Sheets).
• Toggl Track: For tracking VA hours and activities.
• Nevvon: For caregiver training and certification programs.