Short Term Rental Agent & design

Job Description: Short Term Rental Agent
About Nestor: Nestor is a premier luxury short-term rental company based in Brussels, Belgium. We specialize in providing exceptional, 5-star accommodations and services to high-net-worth individuals in prime locations like Place du Sablon and Grand Place. Our focus is on delivering unparalleled guest experiences in the luxury market.

Requirements:
Experience: Minimum 3 years in the short-term rental industry or a related field.
Language: Fluency in English with excellent communication skills.
Start of the day : 06:00am - Philippine time
Hours per day : 8 hours - full time job
Organization: Strong organizational skills, with the ability to interact professionally with high-net-worth clients.
Technical Proficiency: Experience with Lodgify, ---------- , Airbnb, VRBO, Expedia, and PriceLabs is required.


Responsibilities:
Guest Communication: Manage guest interactions from booking through to check-in, ensuring a seamless and high-quality experience.
Upselling: Actively promote and sell additional services such as airport transfers and private dining to enhance the guest experience.
Administrative Follow-Up: Ensure all internal administrative procedures are completed, including online check-ins and payment verification.
Guest Experience Enhancement: Continuously work to improve the guest experience, gather feedback, and follow up on reviews.
Check-In Coordination: Prepare all necessary arrangements for guest check-ins and coordinate with our team in Belgium.
Maintenance & Cleaning Follow-Up: Oversee property maintenance and cleaning to ensure all units are in top condition.
Daily Reporting: Provide daily reports, manage guest emergencies, and handle claims.
Platform Monitoring: Monitor and manage synchronization across platforms ( ---------- , Airbnb, VRBO, Expedia), including pricing and calendar availability.
Listing Management: Create, optimize, and manage property listings across multiple platforms to increase visibility.
Process Optimization: Streamline processes, including synchronization with PriceLabs and our PMS (Lodgify)

Secondary Responsibilities:

Design Support: Assist in retouching and preparing content for the community manager, create client-facing designs, and wireframe website layouts.