Short Term Rental Agent & sales

Job Description: Short Term Rental Agent

About Nestor: Nestor is a leading luxury short-term rental company based in Brussels, Belgium. We specialize in offering top-tier experiences and accommodations to high-net-worth individuals in prime locations such as Place du Sablon and Grand Place. Our commitment to excellence defines our 5-star service, setting the gold standard in the luxury market.

Requirements:

Experience: Minimum 3 years in the short-term rental industry or a related field.
Start of the day : 2:30pm - Philippine time
Hours per day : 8 hours - full time job
Language: Fluency in English with excellent communication skills.
Organization: Strong organizational skills, with the ability to interact professionally with high-net-worth clients.
Technical Proficiency: Experience with Lodgify, ---------- , Airbnb, VRBO, Expedia, and PriceLabs is required.


Responsibilities:

Guest Communication: Manage all guest interactions from booking to check-in, ensuring a flawless experience.
Upselling: Proactively offer additional services like airport transfers and private dining to enhance the guest experience.
Administrative Tasks: Ensure accurate payment verification, online check-in, and adherence to internal procedures.
Experience Enhancement: Continuously improve the guest experience, collect feedback, and manage reviews.
Check-In Coordination: Prepare all necessary arrangements for guest check-ins and coordinate with our Belgium team.
Maintenance & Cleaning Follow-Up: Oversee property maintenance and cleaning, ensuring top condition of all units.
Daily Reporting: Provide daily reports, handle guest emergencies, and file claims.
Platform Monitoring: Manage synchronization across platforms ( ---------- , Airbnb, VRBO, Expedia), monitor pricing, and ensure calendar availability.
Listing Management: Create and optimize listings on all platforms to increase visibility and performance.
Process Optimization: Streamline processes and ensure effective synchronization between platforms, including pricing management with PriceLabs.


Secondary Responsibilities:

Sales Reporting & Prospecting: Generate sales reports, create prospect databases, and engage in cold emailing to drive sales.
CRM Management: Utilize Pipedrive CRM for lead management and upselling activities.