CSR-SPANISH SPEAKING

Location: Remote

Company: TBD Position Overview: We are looking for a compassionate and detail-oriented entry-level Customer Service Representative (CSR) –SPANISH SPEAKING to join our team. This role involves handling customer service calls from patients, addressing a variety of inquiries, and providing support with appointment scheduling. If you are passionate about delivering excellent customer service and helping patients navigate their healthcare experience, we would love to hear from you.

Key Responsibilities:
- *Manage Customer Service Calls: Handle inbound calls from patients with professionalism and empathy.
- *Respond to General Inquiries: Provide accurate information about procedures, payment options, laboratory services, and other related topics.
- *Appointment Scheduling:Assist patients in scheduling, rescheduling, or canceling appointments with ease.
- *Procedure and Payment Information:Offer clear explanations regarding medical procedures, payment policies, and insurance queries.
- *Record Keeping:Accurately document patient interactions, appointments, and any follow-up actions required.
- *Issue Resolution:Address and resolve patient concerns or issues in a timely manner, escalating to supervisors when necessary.
- *Team Collaboration:Work closely with other departments to ensure patient needs are met and provide a seamless experience.

*Qualifications:*
- *Strong Communication Skills:Excellent verbal and written communication abilities, with a focus on providing clear and helpful information.

*Customer Service Orientation:* A dedicated approach to delivering outstanding service and resolving patient inquiries effectively.

- *Detail-Oriented:* Ability to manage and document multiple tasks with precision.

- *Empathy and Patience:* A caring attitude towards patients, especially those who may be experiencing stress or uncertainty.

- *Technical Skills:* Proficiency with office software and customer management systems; experience with electronic health records (EHR) is a plus. -

*Experience:* Previous experience in a customer service or healthcare environment is preferred but not required.

Technical Requirements:

** Computer with atleast 8GB RAM

** noise canceling headset

send your resume to:

Email: ----------
Whatsapp: ----------