Amazon FBA

We are a manufacturer of consumer goods in Quebec, Canada. We are seeking a detail-oriented and proactive individual to join our team remotely as a part-time to manage Amazon Seller/Vendor FBA accounts. This position offers performance-based commissions in addition to base compensation.

Key Responsibilities: Amazon FBA
-Product Listing Creation and Optimization: Create detailed and compelling product listings, including titles, descriptions, images, and keywords, to maximize visibility and conversion rates.
-Inventory Management: Monitor stock levels, forecast demand, and coordinate with suppliers to ensure products are always available without overstocking.
-Order Fulfillment: Process orders promptly and accurately, manage shipping logistics, and ensure timely delivery to customers.
-Customer Service: Respond to customer inquiries and complaints, resolve issues quickly, and maintain high customer satisfaction and positive feedback.
-Performance Monitoring: Analyze sales data, customer feedback, and key performance indicators to identify areas for improvement and adjust strategies accordingly.
-Marketing and Promotions: Plan and execute marketing campaigns, including Amazon PPC ads, deals, and promotions to increase product visibility and sales.
-Compliance and Policy Adherence: Stay up-to-date with Amazon’s policies and guidelines, ensuring all listings and business practices are compliant to avoid penalties or account suspension.
-Competitive Analysis: Monitor competitors’ activities, pricing strategies, and market trends to maintain a competitive edge.
-Product Research and Development: Continuously research market opportunities for new products, evaluate potential profitability, and expand the product line based on customer demand.
-Review and Feedback Management: Actively manage product reviews and customer feedback, address any negative comments, and leverage positive reviews to build trust and credibility.
-Account Health Monitoring: Regularly check account health metrics, such as order defect rate, late shipment rate, and performance notifications, to ensure compliance with Amazon standards.
-Learning and Development: Keep up-to-date with the latest Amazon tools, features, and best practices by participating in webinars, forums, and training programs.
-Crisis Management: Handle unexpected issues such as account suspensions, product delistings, or significant supplier disruptions with effective crisis management strategies.

Requirements
-Ability to work independently and manage multiple priorities.
-Excellent organizational and communication skills.
-High level of proficiency in the English language.
-At least 2 years of experience.
-Proficiency in Amazon tools like Helium 10 or Jungle Scout.