Payroll Support Advisor

We are a fully compliant FCSA accredited Umbrella Company and Contractor Accountants firm based in Warrington, UK and we are experiencing a period of exciting growth.

One of our core beliefs is that our contractors get the very best service, advice and support and we are looking for someone who has previous umbrella payroll experience to provide support in our busy payroll department.

The role is central to helping our employees with any pay related queries they have over the phone & email, and deal with other administration tasks. Typical inbound phone queries tend to focus on payslips and pay related queries, so the successful candidate must have a good knowledge of the workings of PAYE, NIC, CSA, attachment of earnings, etc to be able to explain this to our contractors/employees in an effective and helpful manner.

Role Responsibilities:
Reporting to the Payroll Manager, you will be an experienced Payroll Support Advisor. You will be required to undertake the following duties:
• First point of contact for inbound phone and email pay queries.
• Calling contractors to resolve pay related queries ensuring an outstanding level of support and service is provided.
• Understand the elements of a payslip including Umbrella income to employment income and be able to explain them to contractors when needed.
• Take into consideration how different agencies have invoices raised.
• Gain an understanding of our various agencies payroll data and build on our relationships with them.
• Manage all incoming assignment schedules/contracts from agencies and distribute to employees.
• Misc general admin tasks.

Ideal Candidate:

The ideal candidate will have knowledge of umbrella payroll and be able to explain confidently an umbrella payslip to a worker. You must have an excellent telephone manner and be able to manage challenging queries, both on a call and via email.
We are looking for someone who has a strong work ethic and has a passion for working within a fast-paced changing environment.

We pride ourselves on providing the very best levels of help and support to our contractors and agencies, and as such you will naturally have a passion for providing help and support to both clients and colleagues alike.

You will need to be a proactive and dedicated team player and have good organisational skills, along with being able to prioritise workloads and have an excellent attention to detail.

What’s on offer?
• Competitive salary
• Company paid training courses & qualifications
• Career progression

Job Type: Full-time

Schedule:
• Monday to Friday

Please note, we are looking for exceptional candidates only.
-You must have excellent English.
-You must be experienced in UK payroll technicalities
-You must be smart, a fast learner have a positive attitude.
-You must be an awesome communicator, to integrate yourself in to the team and build relationships.
-You must have a very strong work ethic to achieve this.

If you think you are not quite there yet in any of these areas, we thank you for your interest and wish you well with your job search. You are going to be competing with local applicants who have direct industry experience and are available in person.

If you think you do meet ALL these criteria, we'd love to see your application.
The successful candidate has a great opportunity to establish themselves and thrive for an ongoing role in a growing business with a supportive business. Please include a short 30 second introductory video in your application along with a copy of your resume.

As this is a UK client facing role, availability during UK working hours is required. We anticipate this can be fulfilled by 3pm to 10pm local time, which is 8am to 3pm in the UK. Administrative duties can be undertaken outside of UK business hours and will count towards hours worked. The role will be presented externally as onshore.