Lead and Appointment Manager

Company: Root Cause Doc - ----------

Location: Remote (Hours 8 am - 4 pm ET, M-F, with some weekend availability)

About Us:
Root Cause Doc is a cutting-edge online Functional and Integrative Medicine practice dedicated to solving the most complex medical issues that traditional medicine often overlooks. We pride ourselves on our customized programs, rapid patient success, and a holistic approach to health. We are expanding and looking for a dynamic Lead and Appointment Manager to join our team.

Position Overview:
We are seeking an experienced Lead and Appointment Manager to optimize and manage our inbound appointment setting, confirmation, and follow-up processes. This role is crucial in balancing appointments, improving show-up rates, and maximizing available sales calls for our growing sales team. The ideal candidate will have experience with the Go High Level platform and a passion for enhancing patient engagement and satisfaction.

Key Responsibilities:

Manage inbound appointment setting, confirmations, and follow-ups via phone, text, email, and Facebook Messenger.
Optimize the scheduling process to balance appointments effectively and maximize sales opportunities.
Enhance appointment show-up rates through strategic communication and follow-up.
Utilize the Go High Level platform to track, manage, and report on appointment metrics.
Collaborate with the sales team to ensure seamless communication and coordination.
Provide exceptional customer service and support to potential and existing patients.
Identify and implement process improvements to enhance efficiency and effectiveness.
Maintain accurate records of all communications and appointments.
Handle any scheduling conflicts or issues promptly and professionally.
Qualifications:

Proven experience as an appointment manager or similar role.
Proficiency in the Go High Level platform is required.
Excellent communication skills, both written and verbal.
Strong organizational and multitasking abilities.
Ability to work independently and as part of a team.
Exceptional customer service skills.
Flexibility to work some weekend hours as needed.
Familiarity with functional and integrative medicine is a plus, but not required.
What We Offer:

Competitive salary.
Opportunity to work with a passionate and dedicated team.
Flexible remote working environment.
Professional growth and development opportunities.
The chance to make a meaningful impact on patients' lives.
How to Apply:
Interested candidates are invited to submit the following to [Your Contact Email]:

Resume (CV): Include detailed work experience, especially highlighting any relevant roles related to appointment management and use of the Go High Level platform.
References: Provide at least two professional references who can speak to your experience and skills.
3-Minute Video Introduction Letter: Create a short video (no longer than 3 minutes) introducing yourself and answering the following questions:
What motivated you to apply for the Lead and Appointment Manager position at Root Cause Doc?
Can you describe your experience with the Go High Level platform and how you've used it in previous roles?
How do you approach optimizing and managing appointment schedules to maximize efficiency and customer satisfaction?
Share an example of a time when you successfully improved appointment show-up rates. What strategies did you use?
How do you handle conflicts or issues that arise with scheduling and ensure a positive experience for all parties involved?
What excites you most about working in the field of functional and integrative medicine, even if you’re new to it?
What lights you up outside of work?
What special skills do you bring to this role?
Please include "Lead and Appointment Manager Application" in the subject line of your email.