Credit Control / Debt collection

Monitor accounts receivable and timely follow up with customers to encourage prompt payment and identify issues early.
Implement effective collection process to reduce the company's Debtor days
Communicate with customers via phone, email, and letters to resolve payment issues and negotiate payment plans when necessary.
Liaise with sales and operations teams to resolve disputes or queries affecting payments.
Maintain accurate and up-to-date records of all credit and collection activities.
Build and maintain strong relationships with customers to facilitate smooth credit control processes.
Address and resolve customer complaints and queries promptly and professionally.