Short Term Rental Property Management (Guest Experience Team)

JOB OVERVIEW:
We are seeking a dedicated and experienced individual to manage our portfolio of short-term rental properties. The ideal candidate will ensure that all properties are maintained to high standards, that guest experiences are seamless, and that communication with all stakeholders is clear and effective. We are looking for two candidates that have one year of experience at Airbnb or VRBO and have at least 2 years experience working at a short term rental managemenet/cohosting business.

STATEMENT OF WORK:
Guest Communication:
Pre-booking inquiries
Booking confirmation
Check-in/out assistance
Ongoing support
Post-stay follow-up
Guidebook& Paybook Creation/Editing:
Local attractions
House rules
Emergency contacts
Airbnb Resolution:
Disputes
Refunds/compensations
Platform guidelines
Insurance Claims:
Policy management
Claims
Documentation
Review Management:
Monitoring
Responses
Feedback implementation
Encouraging reviews