Chargeflow Alert Analyst

Job Description:

As a Chargeflow Alert Analyst, you will play a crucial role in managing and resolving alert transactions within our client's Payment Service Provider (PSP) system. Reporting directly to the Alert Team Manager, your primary responsibilities will include:

Transaction Management: Efficiently locate and address alert transactions in the PSP system.
Refund Processing: Issue refunds for transactions identified as requiring refunds.
Subscription Management: Cancel active subscriptions associated with these transactions.
Documentation: Accurately document transactions involving chargebacks, unlocated transactions, declines, cancellations, and merchant-initiated refunds on the alert credit sheet.
Merchant Communication: Engage with merchants as needed to resolve issues and provide updates for reporting purposes.
Process Improvement: Offer suggestions and innovative ideas to enhance and streamline the alert management process.
Qualifications:

Attention to Detail: Exceptional accuracy and thoroughness in managing transaction details.
Analytical Skills: Strong analytical capabilities to assess and resolve transaction-related issues.
Efficiency: Ability to work effectively in a fast-paced environment while maintaining high standards.
Adaptability: Willingness to work on a shifting schedule, including holidays, to ensure continuous operation and support.
Technical Requirements: Possess a personal computer with reliable internet connectivity, including backup internet and battery solutions to maintain consistent productivity.
The ideal candidate will exhibit a blend of meticulous attention to detail, strong problem-solving skills, and a proactive approach to improving processes. Effective communication with merchants and the Alert Manager is essential.

Application Process:

Please send your CV and application to antond at ---------- . We look forward to reviewing your application and potentially welcoming you to our dynamic team.