Customer Service Representative - Chat

Sarooja is now Hiring Chat Customer Service Representatives!

Job Description:
This position requires service representatives to enrich customer experience by effectively responding to their inquiries regarding locations, sites, attractions, and cities they are looking to visit or visiting. Chat Customer Service Representatives performance will be measured according to the company metrics and KPIs.

Work is done remotely from home and for 9 hours a day with two day weekend and a daily 1 hour break. Candidate should be able to work in shifts if required. Candidates who have a private PC are preferred.

Responsibilities:

Conduct chat one-on-one, real time and interactive conversation with customers.
Respond to customer questions immediately via live chat.
Should be able to chat with multiple customers at the same time
Tailor travel itinerary, schedule and booking for customers

Requirements:

Fluent in using computer and MS office
Excellent English written & verbal communication skills.
Undergraduate degree is required, preferably in tourism
Ability to multi-task.
Ability to type 35 WPM or more.
Ability to interpret customer needs.
Customer service experience (preferred).
Personal computer to work from home.