Customer Service Business Developer Manager

### Job Title: Customer Service and Business Development Manager (Remote)

**Location:** Remote
**Type:** Full-time, Permanent

#### About Us:
Trackify is a leading heavy vehicle fleet management system, designed to provide comprehensive solutions for fleet tracking, compliance, and optimization. Our advanced platform helps businesses efficiently manage their fleets, ensuring safety, compliance, and operational excellence. We are committed to delivering top-notch customer service and innovative solutions that meet the evolving needs of the transport and logistics industry.

#### Position Overview:
As the Customer Service and Business Development Manager at Trackify, you will play a critical role in ensuring our customers receive exceptional support and service. You will also drive sales growth through strategic outreach efforts, building strong relationships with new and existing clients, and identifying opportunities for business expansion. This remote position offers the flexibility to work from anywhere while making a significant impact on our business and customer satisfaction.

#### Key Responsibilities:
- Deliver exceptional customer service by addressing inquiries, resolving issues, and ensuring customer satisfaction.
- Conduct cold and warm outreach to potential clients, generating new business opportunities.
- Develop and nurture strong relationships with new and existing clients to promote customer loyalty.
- Identify and pursue opportunities for sales growth and business development.
- Collaborate with the sales and marketing teams to develop and implement effective customer acquisition and retention strategies.
- Monitor and analyze customer feedback to drive continuous improvement in service quality.
- Prepare and deliver compelling presentations and proposals to prospective clients.
- Track and report on sales performance and customer service metrics to inform strategic decisions.

#### Qualifications:
- Bachelor’s degree in Business Administration, Marketing, or a related field.
- Proven experience in customer service and business development, ideally within the transport and logistics industry.
- Previous experience in similar roles is highly desirable.
- Excellent communication, negotiation, and interpersonal skills.
- Strong ability to conduct effective cold and warm outreach.
- Exceptional organizational and time management skills.
- Self-motivated and capable of working independently in a remote setting.
- Proficiency in CRM software (e.g., HubSpot), Google Workspace, and Microsoft Office Suite.
- Experience with using and managing HubSpot for CRM and sales pipeline management.
- Competency in using Google Workspace tools (e.g., Google Docs, Sheets, Drive) for collaboration and productivity.
- Proficiency in Microsoft Office Suite (e.g., Word, Excel, PowerPoint) for documentation and presentations.
- Excellent spoken and written English.

#### Why Join Us?
- **Innovative Projects:** Be part of a company that is revolutionizing heavy vehicle fleet management.
- **Professional Growth:** Enjoy opportunities for career advancement in a dynamic and supportive environment.
- **Flexible Work Environment:** Benefit from the flexibility of remote work while contributing to impactful projects.
- **Impactful Work:** Play a crucial role in improving fleet management practices and making a positive difference in the transport and logistics industry.

#### How to Apply:
If you are passionate about customer service and business development and are excited to contribute to innovative projects, we would love to hear from you. Please submit your resume and a cover letter detailing your relevant experience and why you are the perfect fit for this role to ----------