Real Estate STR Virtual Assistant

OVERVIEW:
Established rental manager couple seeking a motivated, highly organized, tech savvy, resourceful, detail oriented candidate with excellent verbal and written communication skills who wants to join our company! We are actively growing and are looking for someone seeking long term employment! Our future STR Property Management VA must enjoy interfacing with customers and helping others! We work as a collaborative team but are looking for someone confident and independent yet service oriented.

ABOUT US:
We are a husband and wife team operating 7 short term rentals in the southeastern United States and growing. We are dedicated to our rental guests and our employees and are very hands on at the property. We often travel and are looking for someone to join our excellent current VA to fulfill our guest management needs! Our goal is to provide a 6 star guest experience. We want all of our guests to have a memorable experience and we strive to make them as happy as we can!

JOB RESPONSIBILITIES:
**Guest Communication**
- This is the highest priority in this job.
- It is expected that current, future or prior guests across all booking platforms and email, text, or phone communications is answered within 5 minutes
- All other tasks are secondary to this priority

**Listing Management**
- Rental listings are controlled via Ownerrez platform.
- Title and Description Change
- Photo Updates and Captions
- Management of Triggered Emails and Rules

**Cleaner Communication**
- Informing cleaners of all bookings and ensuring cleaners have in fact cleaned property.
- Supply check and supply ordering.

** ---------- management**
- Ensure pet fees and cleaning fees paid
- Invoice paid
- Listing up to date

**Guest Check**
- Renter agreement signed
- Security scheduled
- Check in instructions sent only after above fulfilled
- Pet fee paid

**Email Marketing**
- Utilize Mailchimp. ChatGPT available for assistance and Canva

*Website Management and Blog Posting*

**Facebook**
- Marketing by posting into Buy/Sell/Trade groups
- Respond to Facebook group requests for vacation rental with our links
- Favorite Friday in Build STR Wealth/Mike Sjogren

**Design promotional material**

**Keep TouchStay guides updated and relevant**

**SEO Optimization**

**Paying Invoices**
- Cleaners
- Pricing Specialists
- Vendors
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QUALIFICATIONS & REQUIREMENTS:
- Have a bachelor's degree, preferably in Hospitality or Hotel Management.
- Exceptional proficiency in both written and spoken English.
- Demonstrates meticulous attention to detail.
- Exhibits a strong commitment to providing outstanding customer service.
- Proficient in typing with excellent speed and accuracy.
- Effective problem-solving skills.
- Skilled in critical reading.
- Capable of multitasking and ensuring thorough task completion.

JOB DETAILS:
- Full time - 40.5 hours a week of which 20 hours per week will be desk work/ completion of necessary admin tasks which provide for a great guest experience. The remaining time will be “on call” for guest communication.
- $700 / month paid ; biweekly at $350
- Hours are in CST time zone
- 2 months trial period
- Training provided

WORK SCHEDULE:
Mon-Tues : 7AM - 6PM
Wed-Thurs : OFF
Friday : 12:30PM - 6:00PM
Sat-Sun : 2:30 PM - 10 PM

ADDITIONAL REQUIREMENTS:
- In the section where we ask, "Anything else you'd like to share or add?" please include a photo of a place you aspire to visit.

HOW TO APPLY:
Interested applicants should complete the form below. We will review applicants and reach out to begin interviews on 07/25/24.

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No agencies, please!