ONLINE CUSTOMER SUPPORT

POSITION: FULL-TIME ONLINE CUSTOMER SUPPORT


GENERAL PURPOSE
Interact with customers to provide and process information in response to inquiries, concerns and requests about products and services.

RESPONSIBILITIES
Manage large amounts of inquiries
Listen to customers' questions and concerns, and provide answers or responses
Generate sales leads
Identify and assess customers' needs to achieve satisfaction
Build sustainable relationships of trust through open and interactive communication
Provide accurate, valid and complete information by using the right methods/tools
Meet personal/customer service team sales targets and call handling quotas
Handle complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
Keep records of customer interactions, process customer accounts and file documents
Follow communication procedures, guidelines and policies
Take the extra mile to engage customers
Customer orientation and ability to adapt/respond to different types of characters
Excellent communication and presentation skills
Ability to multi-task, prioritise, and manage time effectively
Provide information about products and services
Take orders, calculate charges, and process billing or payments

EDUCATION AND EXPERIENCE
High school diploma, general education degree or equivalent
knowledge of customer service principles and practices
knowledge of relevant computer applications
ability to type
knowledge of administrative procedures
numeric, oral and written language applications
product knowledge

REQUIREMENTS
Submit your CV/Resume
Fast and Reliable Internet Connection