IT Support

Provide first-level technical support to employees via phone, email, and in-person.
Troubleshoot hardware and software issues on desktops, laptops, and mobile devices.
Install, configure, and maintain computer systems, software, and peripherals.
Monitor and maintain IT infrastructure, including servers, networks, and security systems.
Assist with the setup and support of user accounts, passwords, and access rights.
Document and track support requests and resolutions using a ticketing system.
Collaborate with other IT tea ---------- mbers to address complex technical issues.
Provide training and guidance to users on IT systems and best practices