Senior Customer Support Representative

We are looking for a dedicated Customer Support Representative to join our team. If you have a passion for helping clients and thrive in a dynamic, fast-paced environment, we want to hear from you!

Responsibilities:
- Respond to customer emails promptly and professionally.
- Coordinate with project managers to ensure seamless communication and project execution.
- Contact clients to provide updates, gather feedback, and address any concerns.
- Proactively reach out to clients to ensure their satisfaction and maintain strong relationships.
- Handle live chat support to assist customers with inquiries in real-time.
- Make phone calls to clients, so a great English accent is essential.

Requirements:
- Exceptional communication skills, both written and verbal.
- Strong organizational skills and attention to detail.
- Ability to work independently and as part of a team.
- Prior experience in customer support or a similar role is a plus.
- Must be proactive and take initiative in addressing client needs.
- Reliable internet connection for remote work.

Working Hours:
- 8 hours per day, Monday to Friday from 8am ET.

What We Offer:
- Competitive pay for an experienced customer support agent.
- A supportive and collaborative team environment.

How to Apply:
- Apply via OnlineJobs.ph only
- Send us a short video introduction talking about your experience as a customer support representative
- Please explain in the video why the 8am - 3pm Eastern Time shift works for you

Next Steps:
- We will only review your application if you send us a short intro video as well (this is to gauge your English level and accent)
- We will let you know if you've been selected for an interview within two business days
- If selected for an interview, you will receive a calendar to schedule a call
- After the video interview, we will let you know of our decision within a few days

If you’re ready to take on a new challenge and join a supportive and collaborative team, please apply now!

We look forward to meeting you.