Airbnb Virtual Assistant

MUST HAVE AIRBNB EXPERIENCE

About us

- we have 58 properties
- current team of 6 that manage our properties
- pricing strategist

Airbnb assistant. Tasks are as follows. Please read thoroughly:

- guest communications. Responses in under 2 minutes during shift
- phone support
- managing bookings calendar
- coordinating cleaners schedules
- handling issues when they come up relating to broken items, guests locked out, missing supplies
- claims and resolutions
- booking cancelations
- put your favorite color in the application subject line to confirm that you read this. If the color isn't in the subject then the application will be discarded
- building and updating SOPs based on requests
- documenting FAQs and making suggestions on how to optimize the business

We prefer someone that has worked for Airbnb previously and understands the business. Platforms that we use are as follows

- Airbnb
- VRBO
- Hostaway
- price labs
- breezeway
- google sheets
- building SOPs

Would like if applicants had the following

- headset
- iPhone