VA - Sales, telemarketing, data entry

LECRAI SRL (Italy) is a manufacturer and trader of spare parts for trucks since 1976.
We are looking for a VA (virtual assistant) with excellent conversational skills in English (a welcome plus if other languages are known such FRENCH or others) to support activities of the Director and sales team.

The role involves
Telemarketing: Informing clients about product news, price lists, and following up after our mass email campaigns. Collecting information to keep the database updated with fresh customer information.
Mail Marketing Campaign: Planning, executing, and managing email marketing campaigns. Creating engaging content for emails and ensuring timely delivery.
Reporting and Analyzing: Preparing detailed reports on the results of marketing campaigns. Analyzing the data collected and recommending actions to be taken under the supervision of the director.
Data Entry: Loading data into our ERP and CRM systems, such as price lists and bills from suppliers. Ensuring data accuracy and consistency.
Sales Support: Supporting the sales team in preparing offers. Coordinating and organizing necessary documentation for sales proposals.

Marketplace: creating and managing ebay campaign to increase sales in new channels
Customer Service: Responding to customer inquiries via email, chat, or phone. Managing complaints and service requests, ensuring high customer satisfaction.


Availability during Central European Time (CET) - Italy working hours (8 am - 1 pm) , Monday-Friday


Sector:
Automotive: spare parts for trucks. B2B


Required Skills:
Excellent verbal communication skills in English (French would be a plus)
Strong sales and negotiation abilities
Precision, orderliness
Ability to work independently and manage time effectively
Proficient using softwares:
ERP (any)
VOIP (any)

Email (helpmonks, Mailchimp, or similar)
Excel /OpenOffice /LibreOffice
Windows




Required Tools:
PC (Windows)
head set
High-speed internet connection with low ping and jitter to ensure good audio quality