Customer Service

Responsibilities:
? Write and respond to emails in different languages.
? Use translation tools like DeepL, Google Translate & ChatGPT.
? Follow instructions written in English (SOPs).
? Use Shopify to view customer info, check tracking, and help customers.
? Handle customer service tasks, including addressing returns and refunds, and
ensure company policies are upheld.
? Actively work to minimize unnecessary refunds by effectively communicating
with customers and resolving their issues.
? Other general customer service & assistant tasks
? Be flexible with working hours, including weekends, as it's a must depending
on the influx of email

Requirements:
? Experience writing emails in different languages.
? Ability to use translation tools like DeepL, Google Translate, and ChatGPT.
? Ability to use ChatGPT for explaining to customers how the product works.
? Fluent in English (B2+), both writing and speaking.
? Can type at least 50-60 words per minute.
? Experience with Shopify & operating there for customer info & tracking.
? Pays attention to details and follows instructions well.
? Strong negotiation skills to handle returns and refunds effectively, ensuring
company policies are followed.
? Good communication skills and a positive attitude.
? Willing to learn and adapt quickly.
? Ready to work weekends, as it's a must depending on workload.
? Customer Service experience of minimum 1 year
? Average email response of not higher than 3 minutes

What We Offer:
? Opportunities for raises based on performance.
? Flexible working hours, including weekends, as it's a must depending on
workload.
? Opportunities to learn new skills and advance your career.
? A supportive and friendly team.
? Regular feedback to help you improve.


To apply Please fill in the link provided:

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