Virtual Customer Service Representative

Key Responsibilities:
Prioritise urgent requests through our website to solve customer issues as fast as possible.
Solve customer queries using key software channels: Shopify (website), Mintsoft (warehouse), Xero (invoicing) and Zendesk (customer service portal).
Having excellent communication with potential clients in English, formally via email and informally via channels such as WhatsApp and live chat.
Main point of contact for after sales support through our website.
Report key issues to your UK-based Line Manager.
Key point of contact for our warehouse and working closely with courier companies to ensure customers get their products in a timely manner.

Required Skills:
Written English in emails.
Spoken English for internal communication.
Literate with Microsoft Excel, Microsoft Word, Powerpoint and Outlook (or equivalents).
Proactive and can-do attitude.


Key Softwares (not required but advantageous to have experience with):
Zendesk (for communication with customers).
Shopify (to manage, edit and check orders).
Mintsoft (to manage, edit, and check orders).
Slack (for internal company communication).
Xero (to resolve minor finance issues).
Notion (for internal company resources & CRM).
Google Meet (for internal team calls).