Service Coordinator

Job Title: Service Coordinator

Job Description: We are seeking a highly motivated and experienced Service Coordinator to join our team. The ideal candidate will have a minimum of 2 years of experience in a similar role and be proficient in using ConnectWise Manage/PSA. Experience in an MSP is also required.

Responsibilities:
Coordinate and manage service requests from clients.
Schedule and dispatch service technicians to client sites.
Monitor and track service requests to ensure timely completion.
Communicate with clients to provide updates on service requests.
Maintain accurate records of service requests and technician schedules.
Ensure that all service requests are completed to the satisfaction of the client.

Qualifications:
Minimum of 2 years of experience in a similar role.
Proficient in using ConnectWise Manage/PSA.
Experience in an MSP is required.
A customer service or customer-first mindset is essential.
Excellent communication and interpersonal skills.
Strong organizational and time management skills.
Ability to work independently and as part of a team.

Location: Remote
Salary: Dependent on experience