ECOMMERCE CUSTOMER SERVICE (6 FIGURE)

eCommerce Customer Support Specialist (m/f/x)

About us:

We are a fast-growing German dropshipping webshop specializing in innovative and high-quality products. Our goal is to provide the best online shopping experience and we are looking for a passionate and customer-oriented eCommerce Customer Support Specialist to join our team.

Job Description:

As an eCommerce Customer Support Specialist, you will be the first point of contact for our customers. You will handle questions, complaints and requests in a friendly and professional manner via email. You will make customers feel heard and helped, contributing to their satisfaction and loyalty.

What will you do:

Answering customer questions and resolving problems via email.
Advise customers on our products and orders.
Managing returns and complaint handling.
Support the team in improving our customer service processes.
Actively contribute to the growth and development of our customer service team.

What we offer:

A challenging position with plenty of room for own initiative.
Growth opportunities within the company and attractive bonuses.
A dynamic and inspiring work environment.
Flexible working hours

What we ask:

Excellent command of working with DeepL & ChatGPT.
Experience in customer service is an advantage, but not a requirement.
Good communication skills and a customer-oriented attitude.
Ability to work independently and solve problems.
Basic knowledge of eCommerce and dropshipping is a plus.

Interested?

Send your cover letter and resume to ---------- include the word “blue” in your application to indicate that you are paying attention and have read the details in our job posting. We look forward to hearing from you and welcoming you to our team!

We hope to welcome you soon as our new eCommerce Customer Support Specialist!