Multi-Talented Senior VA / Customer Experience Manager - Australian Brand - Day Shify

We are a well-respected growing Australian online retailer of men's fashion and accessories. We are seeking an experienced, tech-savvy, friendly and confident customer experience manager to join our team.

Please DO NOT apply if you cannot commit to working for only one employer during the stipulated work hours or if you do not have the skills listed below;

Non-negotiable requirements -

• Excellent written and verbal English communication skills are a must
• At least 12 months relevant background and experience
• Above average typing speed
• Intermediate to Advanced Excel
• Detail-oriented, organised, multi-tasking, and can deliver results on time
• Advantage: Design or Photoshop or Canva or Illustrator experience
• Advantage: Passion or knowledge in Fashion
• Advantage: Passion or knowledge of automatic watches (Rolex, TAG Huer etc)

This position requires a highly self-motivated individual to undertake an exceptional level of personable customer service, troubleshooting on product issues, guiding customers through product usage and features as well as website maintenance, basic artwork design, maintaining listings on external sales platforms and supporting the warehouse with shipping and stocking records. Strong attention to detail coupled with effective communication skills is imperative in this role. This position is a varied role for a single business and not suitable for someone who is looking for a large corporate environment.

Daily tasks -
- Providing excellent customer service, via email, chat and phone
- Listing new products on our Shopify site
- Preparing orders for shipping
- Preparing monthly reporting
- Creating custom engraving designs and mock ups for customers
- Basic Image editing
- Managing online stock and supply purchases
- Providing instructions, trouble-shooting and customer support on product issues
- Managing external sales platforms
- Managing and liaising with external contractors such as photographers, web developers

REQUIREMENTS FOR SUCCESS IN THIS ROLE
1. Fast worker
2. 100 percent accuracy and attention to detail
3. Very quick and very comfortable operating computers
4. Quiet room to work in so there is no noise when on the phone
5. Self-Starters who get things done
6. Great communicator
7. Problem Solver and a Fast Learner
8. Reliable
9. Strong internet connection with backup option (4G / internet café etc)

Work hours: Eight-hour shift between 5am to 7pm (Philippines time) Monday to Friday.

BENEFITS
- Above market salary
- Daytime shift and weekends off
- Paid AU public holidays
- Paid leave
- Health Insurance
- 13th month pay
- Annual salary review (based on performance)
- Room to grow – as we bring on new staff, there is the potential for the right candidate to move into a management position.

If you are the best at what you do and always trying to improve, you will be an excellent fit in our business.

TO APPLY
Important: follow these instructions carefully to apply correctly.
1) Read the whole job posting carefully
2) Complete this form tally.so/r/mBGXqA and answer all questions. This will take approximately 15-20 minutes to complete. Do not apply through onlinejobs.ph site.