Customer Care Representative

Pay/Benefits:
Hourly Rate: $4.50 per hour, working 40 hours per week, paid as a weekly lump sum of $180.
13th Month Pay: Bonus provided in December only.
Medical Insurance: Available after 90 days of employment.
Holidays: Major US Holidays off (Thanksgiving, Christmas, New Years) plus 7 additional floating holidays.

Requirements:
C2 English Skills.
1-2 years customer service experience; call center experience preferred.
Quiet remote workspace.
Computer: i5 or i7 processor with at least 8GB RAM.
Internet Connection: Primary and backup high-speed internet.
Equipment: High-quality headset for excellent audio on calls.
Secure Remote Environment: Provided by the company for login purposes.

Work Details:
Coverage Hours: Targeting coverage from 7am - 9pm CST Mon-Fri and 8am - 5pm CST Sat-Sun (equivalent to 8am - 10pm EST / 7am - 9pm CST / 6am - 8pm MST / 5am - 7pm PST) to cover all relevant time zones. (Officially closed on Thanksgiving, Christmas, and New Year)
Call Handling: Using the Ring Central softphone app for calls. Calls logged via Salesforce ServiceCloud.
Access to ApproveShield: Limited access to ApproveShield via a secure remote environment with restricted application details.

Responsibilities:
Provide exemplary customer service to prospective tenants inquiring about apartment applications.
Assist applicants through the application process, addressing any questions or concerns they may have.
Handle a high volume of inbound calls promptly and efficiently.
Log all interactions accurately and comprehensively in the Salesforce ServiceCloud.
Collaborate with tea ---------- mbers to ensure smooth communication and resolution of issues.
Always maintain a positive and professional attitude, representing ApproveShield with integrity and excellence.
Other duties as assigned.

Skills and Qualifications:
Proven experience in customer service or a related field.
Excellent verbal and written communication skills in English (C2 level).
Ability to multitask and prioritize tasks effectively in a fast-paced environment.
Strong problem-solving skills and attention to detail.
Proficiency in using computer systems and software, including Salesforce and Ring Central.
Ability to work independently and collaboratively within a remote team setting.
Adaptable and open to learning new processes and technologies daily.

Application Process:
Please submit your resume highlighting your relevant experience and a cover letter detailing why you would be a great asset for the Tier 1 Customer Care Agent position at ApproveShield.

We look forward to reviewing your application and potentially welcoming you to our team!