Rockstar eCommerce Customer Service & Order Processing Rep Needed For Sauna eCommerce Business

Do you want to help people become the healthiest version of themselves?

Then we need to work together. Don't miss this!

At Select Saunas, we’re on a mission to help people become the best version of themselves, by providing our clients with quality saunas & sauna heaters. We help clients purchase the right sauna for their home & their needs, & provide guidance along the way!

Our goal is to build the go-to ecom store for the highest quality saunas. Come join us in making a difference.

We need you to handle customer service, order processing, shipping, etc – essentially, the day
to day operations of the company. You will play a huge role in things moving forward. We will grow & hire more, so you have the potential to become a team lead, or even a
manager one day.

As you grow, the position can grow with you, based on your skills & interests - Want to do social media? Great! Want to hone your customer service skills? Amazing! Want to improve systems? Fantastic! Whichever direction your passion & talent takes you, we'll offer you free training, mentorship & courses so you really can live up to your potential.

So, are you ready to...

- Join the early stages of a fast-growing company
- Be part of a fun, driven team
- Be trained by the best in eCommerce - we'll invest in training you
- Be empowered, to make decisions
- Have the authority to direct your own path
- No limits on your advancement
- Act without being micromanaged
- Paid time off (of course, & we won't disturb you)
- Work from home
- Be an entrepreneur inside the company (without the risk of going alone)
- & maybe, just maybe, become a high-end manager
*Seriously, if you're incredible, you may be able to earn the opportunity.

JOB OVERVIEW

Main Responsibilities:

- Processing & managing orders
- Communicating with clients & suppliers
- Solving order problems
- You'll be responsible for making sure customers receive what they ordered, on time, & help solve any problems along the way.

Examples of the types of things you'll coordinate with customers via phone, email, & chat:

- Placing orders with suppliers
- Order status changes/delays
- Customer post-purchase follow up
- Returns, warranty issues, chargebacks
- Damaged items
- Backorders
- Call & email customer to notify
- If they can't wait, offer alternative products

DESCRIPTION OF IDEAL CANDIDATE

- Figures Stuff Out
You love a good challenge. You have the world at your fingertips, & with a keyboard & mouse, you can figure almost anything out.

- Gets Stuff Done
You take charge & get stuff done! You know you can ask for feedback & resources, but you
don't make excuses. You have a passion & an internal drive to make things happen!

- Self Starter
You're self-motivated, happy working on your own with minimal guidance. You don't understand
why some people just sit there when they haven't been told what to do

- Thrives With Hard Work
Some people shrink when given a big project. Not you - you say "Bring it on!" It's just one more
opportunity to prove what you're capable of.

- Solves Problems
Reason, logic, & process are your zone of genius. Your friends are often amazed at how you
find solutions so quickly, often before they even realize there's a problem.

- Takes Pride In Mastering The Details
You have an eye for detail. When you say your work is correct, it's correct.

- Thrives Behind The Scenes
At a concert, you resonate with the important people behind the scenes who make everything
happen flawlessly.

- Growth-minded
You're always learning, always growing. If you weren't, life would be stale & boring.

- Takes Ownership
You love to be in charge, & you want more responsibility. You're confident to say, "Let me
handle this."

- You Do What You Say
If you say you'll do something, you'll do it. & if you can't do it, you'll say you can't. (Why do
some people make promises they can't keep?!)

COMPANY CULTURE

We're transparent; ask if something isn't clear, feel comfortable to express your difference of
opinion. We work hard & we have fun.

PAY

Starting pay will be based on your ability & experience, ranging from $1K-$1.5K per month & beyond, for this full-time role. If you believe you have more to offer, tell us what you'd like & why you're able to deliver more value.

CANDIDATE REQUIREMENTS

- Honest
- Reliable
- Fluent in English, near native speaker
- Type 50 WPM
- Shopify & CRM experience is a bonus

ADDITIONAL DETAILS

*REQUIRED*
- Internet: Fast, stable connection
- Work Environment: Be able to answer the phone quickly at any time during business hours. No
loud background noise - no coffee shops, children, dogs, etc.

WORKING HOURS

Full-time (40 hours/week): Monday - Friday, 9 AM - 5 PM US Eastern time.

HOW TO APPLY

Thanks for reading this far! To apply, at the top or subject of your cover letter, please write “Select Saunas' rockstar”.

Send us a video introducing yourself, your experience, & briefly discussing the hardest challenge you have faced & how you overcame it. Make the video under 2 minutes.


Email a short cover as a response on this platform or to ---------- look forward to hearing from you!