Customer Support Officer

We are currently in search of a highly skills Customer Support Officer on behalf of our client. someone who exhibits a strong attention to detail, works efficiently, and communicates effectively. The role involves supporting our mission to deliver top-quality solar products and services via effective Customer service, Rapport building skills and sales capabilities contributing to our reputation as one of Australia’s most trusted solar providers.

We value our family culture of trust and respect, offering a fully autonomous and remote working
capacity. With a strong focus on internal promotion and recognition within our All-Star team,
your commitment and expertise will play a vital role in shaping a brighter, more sustainable
future for Australia.

Your Responsibilities:

- Manage inbound and outbound customer enquiries via email and phone
- Maintain upkeep of the customer service email inbox, notifying relevant teams
- Work alongside the Director of Customer Success in implementing new strategies
- Develop, implement and oversee a strong referral campaign
- Handle customer complaints with professionalism and slight sales skills

Our Requirements:
- Excellent English proficiency both written and spoken.
- Very high computer literacy, experience with CRM & VoIP systems highly sought after.
- Experience and skills in customer service and/or sales roles.
- Ability to demonstrate consistently high work ethic in an autonomous and remote role.
- Fast home internet connection with a good quality USB headset microphone.
- Adaptable mindset, comfortable working in a dynamic team showing motivation to learn
new tools and processes quickly.
- Comfortability with handling difficult customers effectively.

Highly Sought After:
- Experience in the solar industry or in a previous customer service management role.
- Experience with Pipedrive CRM, Aircall VoIP phone, Google mail, Google maps and
Google sheets.
- High degree of problem solving skills, skilled in autonomously resolving challenges.