At Home Customer Service Representative

CM Trade Group is an innovative online eCommerce company focused on Amazon eCommerce sales. CM Trade Group has a long track record of success, and is constantly trying to improve processes to make them more efficient and prosperous. CM Trade Group believes in creating a fun and empowering work environment that facilitates not only our business, but also the growth of our employees.
We are looking for Customer Service Representatives. This is a long term position and we’re looking for someone that has the commitment and experience. If this is you and you fit the requirements, please send your application/CV with the word “I like cmtrade” at the top so I know you read the full description. Applicants that do not put this at the beginning of their application letter will not be considered, as accuracy and the ability to follow directions are important to this position. Canned responses will be declined.

The key task and responsibilities includes:

• Assists customers about their orders and correcting post sales problems.
• Ensures timely processing of customer orders and helps resolves customer

disputes.

• Ensures customer service emails and calls are answered and done in a timely, efficient and knowledgeable manner

• Identifies system and workflow improvements to enhance efficiency

• Resolves customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.

• Maintains financial accounts by processing customer adjustments

• Contributes to team effort by accomplishing related results as needed

• Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution


Customer Service Qualifications:

•
1 from Luzon and 1 from Visayas or Mindanao Area
•
At least 2 years’ customer service experience in the BPO industry
•
At least 2 years’ working to resolve customer complaints and queries thru Email & Phone
• Excellent command of English (written and verbal communication) is a must!
• Must be a fast learner with the ability to multi-task
• A very experienced problem solver with high analytical skills
• Great email handling

Applicants must have a reliable high speed Internet connection and basic knowledge of MS Office. This role may include night and weekend shifts.


Required:

- Headset with Microphone (noise free environment)

- Stable Internet Connection (At least 2 mbps; Link and screenshot from speedtest.net required before the interview)

- Skype ID

- Dropbox App
- TeamViewer App

Please include in your application letter your answer to these 3 questions:

1. Using phone and email, to which do you consider yourself an expert?

2. What past job / work did you have that is similar to this?

3. Describe the importance of customer service in any business.