Customer Support Specialist for a Leading Shopify App

**About Us:**

We're a trailblazing Shopify app development company, committed to elevating e-commerce experiences. Our flagship app is designed to seamlessly integrate with Shopify, enhancing store functionalities and customer engagement. Join us in our expansion as we seek a tech-savvy Customer Support Specialist with a knack for problem-solving and a passion for providing unparalleled user support.

**Role Overview:**

As the frontline for our users, you'll address their technical queries and challenges, leveraging your HTML and CSS expertise. Familiarity with Shopify's ecosystem will be your tool to ensure our app enhances our customers' stores perfectly. This role is a blend of technical acumen, stellar customer service, and in-depth knowledge of the Shopify platform.

**Key Responsibilities:**

- Offer technical support for app functionality, integration, and customization.
- Customize app elements using HTML and CSS to meet customer specifications.
- Navigate Shopify themes and app integrations; Liquid knowledge is a plus but not a must.
- Document interactions and issues in Intercom, email, Notion, and Linear.
- Work closely with development and management to escalate and resolve issues.
- Exceed customer expectations with a friendly and solution-oriented approach.

**Ideal Candidate:**

- Experienced in technical support, preferably within the Shopify ecosystem.
- Fluent in English with excellent communication skills and a track record of customer support and videos for customers in English.
- Proficient in HTML and CSS.
- Previous customer support experience for Shopify Apps highly valued.
- Team-oriented, with a positive attitude and a commitment to customer satisfaction.

**What We Offer:**

- A reliable long-term position within one of the most popular apps in our niche.
- Remote flexibility in a supportive, innovative team environment.
- Professional growth opportunities and a path to advance within the company.
- Competitive salary package, including 22 days of paid holiday, a 13th-month salary, and comprehensive training.

**How to Apply:**

Ready to empower Shopify users with your technical expertise? Submit your resume and a cover letter detailing your experience and fit for the role by filling in this form Upgrade to see actual info

The hiring process includes an English proficiency interview, a task assessment, and a final interview. We're eager to fill this role but can accommodate notice periods for the right candidate. Join us and be part of a team dedicated to excellence and innovation in the Shopify ecosystem.

We look forward to your application.