Senior Customer Service Leader

*****Please Don't Apply Unless You Have Filled Out Your ID PROOF, IQ, DISC, And English Assessment*****


Take Charge and Solve Problems, Make Informed Quality Decisions, Retain customers and technicians, Manage profitability schedules, provide quotes, reach goals, complete tasks.


Doctor Pool ( ---------- ) is looking for an extremely smart take charge leader that can solve customer, logistic, and technical problems.

The work schedule will be from 10am to 6pm Monday Thru Friday Pacific Time (California Location).

Duties included assisting techs and customers with technical issues, answering the phone, critical thinking, quoting, onboarding new customers, using and learning the Skimmer software ( ---------- ), proactively communicating issues to customers with accurate options for solutions, managing emails, text messages, and phones. Manage technicians schedules.

This position will need to take charge completely of the customer experience. Excellent and over communication before after and during work that the techs are doing will be needed several times per week to ensure that your customers are getting what they need.

Solving communication issues or personal issues including recommending training or staffing changes will also be needed for under performing employees.



Please message me with the your answer to the following question.

How many gallons of water are in this swimming pool at this address?

15610 Summit Ave, Fontana, CA 92336